B&B HOTEL Mons Gare

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Ensuring high standards of cleanliness and comfort is one of our top priorities, and we regret that we fell short during your stay. Your comments regarding the bedding and the overall room condition have been carefully noted, and we will use them to improve our services. Regarding the handle, it appears there was a misunderstanding on our part. My colleagues did not realize that the bathroom handle was broken and believed you were referring to the room door instead. We are truly sorry for the inconvenience this may have caused. Best regards, Team of B&B HOTEL Mons Gare

Cher hôte, Nous vous remercions pour ce retour positif. Votre satisfaction globale nous réjouit particulièrement. Nous sommes ravis que votre séjour en solo ait répondu à vos attentes professionnelles. Cependant, nous prenons note de votre remarque concernant la composition de notre petit-déjeuner et la transmettrons à notre équipe. Situé à deux pas de la gare, notre hôtel facilite autant les déplacements professionnels que les découvertes en ville. Si vous n’êtes pas encore membre B&me, nous vous invitons à découvrir nos avantages sur https://www.hotel-bb.com/fr/b-and-me. Au plaisir de vous accueillir à nouveau, Team of B&B HOTEL Mons Gare

Dear Łukasz, Thank you for taking the time to share your thoughts with us. Your recognition of our high-speed WiFi quality is encouraging, and we’re delighted it supported your work needs. Still, we deeply apologize for the connectivity challenges you encountered in your room. While our free WiFi generally performs well, occasional signal variations can occur in certain areas, our technicians are addressing this promptly. On a positive note, your generous recommendation scores motivate us to keep improving. As a hotel prioritizing business travelers’ needs, our central location near transport links and corporate hubs strives to minimize travel time. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Paula of B&B HOTEL Mons Gare

Dear Guest, Thank you for letting us know how satisfied you were with your recent stay. We’re delighted to know you had such a positive experience with us. It’s wonderful to hear you’d recommend our hotel to others with full confidence, your enthusiasm means a lot. While your schedule didn’t allow time for breakfast during your stay, we’re here to welcome you back whenever you can linger over our buffet. Our location near Mons station makes it easy to explore everything the city has to offer. We hope to see you again in the future. All the best, Paula of B&B HOTEL Mons Gare

Bonjour Thomas, Merci pour ce super commentaire ! Nous sommes ravis que votre séjour ait répondu à vos attentes. Votre satisfaction témoigne de l’importance que nous accordons à chaque détail de votre accueil. Si vous n’êtes pas encore membre B&me, nous vous invitons à découvrir nos avantages exclusifs ici : https://www.hotel-bb.com/fr/b-and-me. Au plaisir de vous revoir parmi nous, Pablo Team of B&B HOTEL Mons Gare

Cher Vince, Nous vous remercions pour ce chaleureux commentaire. Nous sommes ravis que votre séjour en mars ait été agréable. Vos retours sur l’accueil chaleureux et la propreté de votre chambre nous encouragent à maintenir nos standards. Nous prenons bonne note de votre remarque concernant la télévision et veillerons à ce que tout soit parfaitement fonctionnel lors de votre prochaine visite. Votre satisfaction concernant la literie et notre petit déjeuner nous motive à continuer nos efforts pour vous offrir un confors optimal. Ce serait un plaisir de vous recevoir de nouveau. Bien cordialement, Pablo Team of B&B HOTEL Mons Gare

Dear Guest, We value your feedback and the points you’ve highlighted. We are delighted to hear that you found our location convenient and enjoyed the breakfast offerings. However, we regret any inconvenience you experienced with the bathroom setup and appreciate your understanding as we continually assess our facilities. We do hope that we will be able to welcome you back on a future occasion. Best regards, Anaïs Team of B&B HOTEL Mons Gare